To place an order, select the products you want to purchase, add them to your cart, and follow the checkout process on our website. You will receive an email confirmation once your order is successfully placed.
Orders and Payments
What payment methods do you accept?
We accept AMEX, Mastercard, Visa credit cards, as well as PayPal, Google Pay, and Apple Pay.
Are prices inclusive of taxes?
Yes, all prices displayed on our website include applicable taxes.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us immediately at client@salty-swim.com. We will do our best to accommodate your request, but if the order has already been processed, we may not be able to make changes.
Shipping
What are the shipping fees?
Shipping fees are $6 for EU countries and $10 for non-EU countries.
What are the estimated delivery times?
Estimated delivery times are 4-5 days for France and the EU, and approximately 7 days for other destinations. Delivery times may vary based on the local postal service.
Whenever possible, we ship your packages in envelope-shaped parcels, allowing them to be tracked and delivered more quickly to their destination, even internationally.
Do you ship internationally?
Yes, we ship to 45 countries worldwide. For the full list of countries we ship to, please refer to our shipping page.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can track your order using the link provided in the email.
Returns and Refunds
What is your return policy?
Customers can request a refund within 14 days of receiving their order without providing a reason. To initiate a return, email us at client@salty-swim.com and return the package to: Salty Swim LLC, 3 bis chemin de Crevel, 01800 Meximieux, France. Return shipping costs are the customer's responsibility. Products must be unworn, with hygiene stickers and original tags intact.
Do you refund shipping fees?
Shipping fees are non-refundable. Only the returned products will be refunded at their purchase value.
How long does it take to process a return?
Once we receive your return, it will undergo a quality check. If the product is unworn, a refund will be issued to the original payment method within 10 business days. You will receive an email notification once the refund is processed.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can track your order using the link provided in the email.
You can also track your order by entering your information on this page: track my order.
Product Information
Where are your products made?
All our products are proudly made in Brazil, ensuring high-quality craftsmanship and materials 🇧🇷.
Do your products come with a warranty?
We do not offer warranties on our products. In case of premature wear or defects, customers can email client@salty-swim.com for a possible goodwill gesture, subject to Salty Swim LLC's discretion.
How do I care for my swimwear?
To extend the life of your swimwear, rinse it with cold water after use, avoid wringing, and lay flat to dry in the shade. Avoid contact with rough surfaces to prevent snagging.
Privacy and Security
How do you protect my personal information?
Your personal data is secure and used only by Salty Swim LLC and our marketing and order processing tools to provide an optimal customer experience. For more details, please refer to our Privacy Policy. You can request to delete your data at any time by emailing client@salty-swim.com.
Miscellaneous
How can I contact customer service?
You can reach our customer service team by emailing hello@salty-swim.com. We aim to respond to all inquiries within 24 hours.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at hello@salty-swim.com. If the order has not yet been processed, we will do our best to update the address.